You see it before you pay for it

Buy a pack, use two, change your mind? Email us within 30 days of the purchase and we refund every photo you have not used, at $5 each. No reason needed, and no form to fill in.

Free bonus photos included with a pack have no cash value, so they are not part of the refund.

If staging does not work — the room comes back wrong, or we simply refuse the photo — you are not charged for it. Your balance is only reduced once a finished photo has actually reached your screen. This is enforced by the software, not by us remembering to.

Staging is a judgment call and sometimes the furniture lands wrong. Send us the photo and tell us what went wrong, and we will redo it at no charge. If we still cannot get it right, we refund that photo too.

Once a staged photo has been produced and downloaded, it has been made, and the cost of making it has been spent. Beyond the two cases above, a delivered photo is not refundable — which is why the first one is free, and why you always see the result on screen before you commit to any more.

There is no subscription and no auto-renewal. Photos you buy do not expire. You will never be charged again unless you deliberately buy more, so there is nothing to remember to cancel.

Email support@getlucidai.com from the address you bought with. We reply the same working day and the money goes back to the card you used, usually within five business days once approved.